FAQ

We specialize in decade-themed costumes ranging from the 1920’s through the 1990’s, including specific categories like 50’s, 60’s, 70’s & 80’s. Our collection also features character costumes (like the Addams Family), afro wigs, animal costumes, and various accessories to complete your look.

Absolutely! Our costume designers pay meticulous attention to historical details to ensure each decade-themed costume captures the authentic style and spirit of the era. From 1920’s flapper dresses to 1990’s grunge outfits, we strive for period accuracy while ensuring modern comfort and durability.

Yes! We have an extensive accessories collection that can be purchased separately to complement your costume or create a unique look. This includes everything from jewelry and hats to specialty items that complete your transformation.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are encrypted and processed securely to protect your information.

Order modifications or cancellations must be requested within 24 hours of placement while your order is still in processing. Please contact us immediately at [email protected] with your order details. Once your order has entered the shipping phase, we cannot guarantee cancellation.

We ship globally to most locations! However, we currently cannot ship to Asia and select remote areas due to logistical constraints. During checkout, you’ll be able to see if we deliver to your location.

We offer two convenient shipping methods:

After placing your order, please allow 1-2 days for processing. Then:

• Standard Shipping: 10-15 days after shipping
• Free Shipping: 15-25 days after shipping

Pro Tip: Order early during peak seasons like Halloween or Book Week to ensure timely delivery!

Yes! Once your order ships, you’ll receive a tracking number via email. For Standard Shipping, use DHL or FedEx to monitor your package. For Free Shipping, EMS will provide tracking updates.

Currently, we offer the two shipping methods described above. For special circumstances, please contact our support team, and we’ll do our best to accommodate your needs.

We want you to love your costume! You have 15 days from the delivery date to initiate a return. Items must be in original condition with all tags attached. Please contact us with your order details to start the return process.

For hygiene reasons, wigs and certain accessories may have restrictions if opened. Please refer to our detailed Returns Policy page for specific exceptions.

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

Yes! Use the tracking number sent to your email to monitor your package directly with the carrier (DHL, FedEx, or EMS).

Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.