Welcome to Crackerjack Costume Sales, where we’re passionate about bringing history to life through authentic decade-themed costumes. We want you to be completely thrilled with your purchase, whether you’re stepping back into the roaring 1920’s or grooving in the vibrant 1970’s. If your costume doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy Details

Return Window: 15 days from the delivery date

Condition: Items must be unworn, unwashed, with original tags attached and in original packaging

Return Shipping: Customers are responsible for return shipping costs

Step-by-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order. Send your return request to [email protected] using the template below.

Step 2: Wait for Authorization

Our team will review your request and email you a Return Authorization Number within 2 business days. Please do not send items back without this authorization.

Step 3: Package and Ship

Carefully package the item in its original condition with all tags attached. Include the original packing slip and your Return Authorization Number clearly visible on the package.

Step 4: Send to Our Headquarters

Mail your return to:

Crackerjack Costume Sales
Returns Department
3804 West Fork Street
SACRAMENTO, US 17968

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Crackerjack Costume Sales Team,


I would like to request a return for my recent purchase:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return: [Product Name and Decade Theme]

Reason for Return: [Please specify – Size Issue, Wrong Item, Damaged, etc.]

Preferred Resolution: [Refund / Exchange for (specific item)]

Thank you for your assistance.

Sincerely,

[Your Full Name]

Refund Information

Once we receive and inspect your returned item (typically within 5-7 business days after arrival):

  • Processing Time: 3-5 business days after inspection
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

For exchanges (size or different item):

  1. Follow the same return process above
  2. Specify your desired exchange item in your return request
  3. We’ll ship your new item once we receive the return
  4. Any price differences will be charged or refunded accordingly

Non-Returnable Items

To ensure the authenticity and hygiene of our vintage collection, the following items cannot be returned:

  • Wigs & Hair Accessories: All afro wigs and hairpieces (for hygiene reasons)
  • Opened Accessories: Any accessories where original packaging has been opened or damaged
  • Custom or Special Order Items: Products specifically ordered for events
  • Final Sale Items: Clearly marked clearance or sale items

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll provide a prepaid return label and expedite your replacement

Need Assistance?

Our friendly customer service team is here to help you with any return questions. We understand the importance of having the perfect costume for your event, whether it’s a 1920’s speakeasy party or a 1990’s nostalgia night.

Email: [email protected]

Response Time: Within 24-48 hours during business days

At Crackerjack Costume Sales, we’re committed to making your journey through the decades as enjoyable as possible. Thank you for trusting us with your costume needs!

Please note: This policy applies to all regions we serve globally, excluding Asia and select remote areas as specified in our shipping policy.