Welcome to Crackerjack Costume Sales, your trusted partner for stepping back in time with our authentic decade-themed costumes! Whether you’re dancing through the Roaring Twenties or rocking the vibrant Nineties, we’re dedicated to making your costume experience unforgettable. Our policies are designed to ensure your journey is smooth, from delivery to returns, so you can shop with confidence and focus on creating memories.

Shipping Information

We ship globally to bring history to life wherever you are, excluding Asia and select remote areas as per our shipping policy. Your order is processed with care to ensure it arrives in time for your event.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing may take slightly longer during peak seasons or holidays, but we’ll keep you updated via email.

Shipping Methods and Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping:
    • Cost: $12.95 (flat rate)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Ideal for those who want faster, tracked delivery.
  • Free Shipping:
    • Cost: Free for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Perfect for budget-conscious shoppers who don’t mind a longer wait.

Delivery times are estimates and may vary due to customs, weather, or carrier delays. You’ll receive a tracking number via email once your order ships, so you can follow its journey to your doorstep.

Returns & Exchanges Policy

We want you to love your costume as much as we do! If something isn’t right, our straightforward returns process is here to help. Please read the details below to ensure a hassle-free experience.

Return Window and Conditions

  • Return Window: You have 15 days from the delivery date to initiate a return.
  • Condition Requirements: Items must be unworn, unwashed, with all original tags attached, and in the original packaging. This helps us maintain the quality and authenticity of our vintage collection.
  • Return Shipping Costs: Customers are responsible for return shipping fees. We recommend using a tracked service for peace of mind.

Step-by-Step Return Process

  1. Initiate Your Return: Contact our customer service team within 15 days of receiving your order. Send an email to [email protected] using the template provided below. Include your order details and reason for return.
  2. Wait for Authorization: Our team will review your request and email you a Return Authorization Number within 2 business days. Do not send items back without this number, as unauthorized returns may not be processed.
  3. Package and Ship: Carefully pack the item in its original condition, including all tags and the original packing slip. Write your Return Authorization Number clearly on the outside of the package.
  4. Send to Our Headquarters: Mail your return to:
    Crackerjack Costume Sales Returns Department
    3804 West Fork Street
    SACRAMENTO, US 17968

Return Request Email Template

Use this template to ensure we have all the information needed to assist you quickly:

Subject: Return Request – Order #[Your Order Number]

Dear Crackerjack Costume Sales Team,

I would like to request a return for my recent purchase:

  • Order Number: [Your Order Number]
  • Order Date: [Date of Order]
  • Item(s) to Return: [Product Name and Decade Theme]
  • Reason for Return: [Please specify – Size Issue, Wrong Item, Damaged, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific item)]

Thank you for your assistance.

Sincerely,
[Your Full Name]

Refund Information

Once we receive and inspect your returned item (typically within 5-7 business days after arrival):

  • Processing Time: Refunds are processed within 3-5 business days after inspection.
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable. If you opted for free shipping, no deductions apply beyond that.

Exchange Process

Need a different size or item? Follow the same return process above and specify your desired exchange in your return request. We’ll ship the new item once we receive the return. Any price differences will be charged or refunded accordingly.

Non-Returnable Items

To uphold the authenticity and hygiene of our vintage-inspired collection, the following items cannot be returned:

  • Wigs & Hair Accessories: All afro wigs and hairpieces (for hygiene reasons).
  • Opened Accessories: Any accessories where the original packaging has been opened or damaged.
  • Custom or Special Order Items: Products specifically ordered for events.
  • Final Sale Items: Clearly marked clearance or sale items.

This policy ensures that every costume remains in pristine condition for future customers exploring decades like the 1920’s or 1980’s.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us within 48 hours of delivery. Include photos of the issue, and we’ll provide a prepaid return label and expedite your replacement. We’re committed to fixing mistakes quickly so you can enjoy your costume hassle-free.

Need Assistance?

Our friendly customer service team is here to help! Whether you’re preparing for a 1950’s sock hop or a 1990’s throwback party, we understand the importance of the perfect costume. Email us at [email protected], and we’ll respond within 24-48 hours on business days.

Thank you for trusting Crackerjack Costume Sales—we’re honored to be part of your historical adventures!

Note: This policy applies globally, excluding Asia and select remote areas as specified in our shipping policy. For questions, don’t hesitate to reach out!